Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not happy with your jacket, we offer a free return policy within 20 days of delivery. Please read the guidelines below for a smooth return process.
1. Return Eligibility
● You can return your jacket within 20 days of receiving it.
● The jacket must be unused, unwashed, and in its original packaging with all tags attached.
● You must provide a valid reason for the return.
2. How to Return
1. Contact Us: Email our support team with your order number and reason for return.
2. Approval: Once your request is approved, we will provide return instructions.
3. Ship the Item: Follow the given instructions to return the product.
4. Processing: After we receive and inspect the item, we will process your refund or exchange within 7-10 business days.
3. Refund & Exchange Policy
● Refunds: If eligible, your refund will be issued to the original payment method.
● Exchanges: You can exchange your jacket for a different size or style if available.
● Damaged or Wrong Items: If you receive a defective or incorrect item, contact us immediately for a replacement.
4. Important Notes
● Free return shipping applies only if you follow the approved return process.
● Customized or personalized jackets are not eligible for return or exchange.
● We reserve the right to decline returns that do not meet our policy conditions.
For any questions, feel free to contact our customer support team.
Email: ask@thejacketcart.com