Order Cancellation Policy

Effective Date: 5-May-2025

Introduction:

At The Jacket Cart, we understand that customers’ plans may change after placing an
order. To ensure fairness and transparency, we have created this Order Cancellation
Policy.

You have a 24-hour free cancellation window after receiving your order confirmation. AfterDuring
this period, cancellation fees may apply.

How to Cancel an Order

To request an order cancellation, email us at ask.thejacketcart@gmail.com within 24
hours after receiving your order confirmation.

● If your order has not entered the processing stage, you will receive a full refund.
● Once processing or production begins (especially for custom jackets), the cancellation
terms below will apply.

Cancellation Windows & Charges

● Within 24 hours (Day 1): Eligible for a full refund (0% fee).
● After 24 hours (Day 2–Day 4): A 30% cancellation fee will apply.
● After 4 days (96+ hours): A 50% cancellation fee will apply.

Shipped Orders

If your order has already been dispatched, it cannot be cancelled.
However, once you receive the order, you may use our 30-day Return & Exchange Policy
to return the item and request a refund or exchange (subject to terms & conditions).

Important Notes

● Customised/Personalised Jackets: Once production begins, these orders are
non-cancellable and non-refundable under UK Consumer Contracts Regulations.
● Refund Processing: Approved refunds will be issued to the original payment
method within 7–10 business days (processing times may vary by bank/payment method)
provider).
● Time Reference: All time frames are calculated from the order confirmation email timestamp.

Contact Us
📧 ask.thejacketcart@gmail.com
📞 +44 7832 621409
Our Customer Service team is always available to assist you.